Privacy Policy

Effective Date: January 1, 2025

1. About This Policy

FCE Premium Sdn Bhd ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website or use our services.

2. Information We Collect

Information You Provide:

  • Contact details when you reach out via WhatsApp or email
  • Business information for custom gift quotes
  • Project specifications and requirements

Automatic Information:

  • Server logs (IP address, browser type, visit duration)
  • Website usage patterns for improving our services
  • Device information for website optimization

3. How We Use Your Information

  • Provide custom gift design and manufacturing services
  • Communicate about projects and business inquiries
  • Improve our website and services
  • Comply with legal obligations
  • Maintain business relationships

4. Information Sharing

We do NOT sell, trade, or rent your personal information to third parties. We may share information only:

  • With trusted service providers (shipping, printing) to fulfill orders
  • When required by Malaysian law or legal processes
  • To protect our business rights and safety

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure.

6. Your Rights (Under Malaysia PDPA)

You have the right to:

  • Access your personal data we hold
  • Correct inaccurate information
  • Withdraw consent for data processing
  • Request deletion of your data (subject to business needs)
  • Limit how we use your information

7. Third-Party Services

Our website contains links to WhatsApp, Google Maps, and Waze for your convenience. These services have their own privacy policies.

8. Data Retention

We retain your information only as long as necessary for business purposes or as required by Malaysian law. Project data may be kept for up to 7 years for business records.

9. Policy Updates

We may update this privacy policy periodically. Changes will be posted on this page with an updated effective date.

10. Contact Us

For privacy-related questions or to exercise your rights, contact us:

  • Email: vincy@fce.com.my
  • Phone: +60175035799
  • Address: No.1, Jalan Tago 5, Tago Industrial Park, Bandar Sri Damansara, 52200 Kuala Lumpur, Malaysia

This privacy policy complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia and international best practices. Last updated: January 2025.

Please also review our Terms & Conditions for full details on how we handle orders and services. To learn more about the brands we work with, visit our Clients & Products page.