Effective Date: January 1, 2025
1. Agreement to Terms
By using our website and services, you agree to our terms for orders, payments, and customisations. Please ensure your provided designs are accurate and free from infringement.
2. Services
FCE Premium specializes in custom-made corporate gifts, personalized merchandise, and promotional items. Our services include design consultation, manufacturing, and delivery of custom products for businesses.
3. Orders & Quotations
Order Process:
- All orders begin with a consultation via WhatsApp or email
- We provide detailed quotations based on your requirements
- Orders are confirmed upon receipt of deposit and signed agreement
- Production begins only after order confirmation
Minimum Orders:
- Minimum order quantities apply to most custom products
- Specific minimums will be communicated during quotation
- Bulk discounts available for larger quantities
4. Pricing & Payment
- All prices quoted are in Malaysian Ringgit (RM) unless stated otherwise
- Prices are subject to change without notice
- 50% deposit required to commence production
- Balance payment due before delivery
- Payment methods: Bank transfer, cheque, or cash
5. Design & Intellectual Property
- Customers must provide artwork in required formats (AI, EPS, PDF)
- We provide design services for additional charges
- Customers are responsible for copyright clearance of their designs
- FCE Premium retains rights to use project photos for marketing (unless requested otherwise)
- We respect client confidentiality and proprietary designs
6. Quality & Returns
- We guarantee quality workmanship and materials
- Defective items will be replaced at no cost if reported within 7 days
- Custom products cannot be returned unless defective
- Changes to approved designs may incur additional costs
- Color variations due to printing processes are within acceptable tolerance
7. Liability
- FCE Premium's liability is limited to the value of the order
- We are not liable for delays due to circumstances beyond our control
- Customers are responsible for design accuracy and copyright compliance
- We recommend sample approval before bulk production
8. Force Majeure
FCE Premium is not liable for delays or failures due to acts of God, government actions, natural disasters, pandemics, or other events beyond our reasonable control.
9. Cancellation Policy
- Orders can be cancelled before production begins
- Cancellation after production starts may incur charges
- Design and setup fees are non-refundable
- Deposits may be forfeited for cancellations after production commencement
10. Governing Law
These terms are governed by Malaysian law. Any disputes will be resolved through Malaysian courts or agreed arbitration.
11. Contact Information
For questions about these terms or our services:
- Email: vincy@fce.com.my
- Phone: +60175035799
- Address: No.1, Jalan Tago 5, Tago Industrial Park, Bandar Sri Damansara, 52200 Kuala Lumpur, Malaysia
Last updated: January 2025.